"As business changes, so do the traits needed to survive, let alone excel. All these transitions put increased value on emotional intelligence. The ratcheting upward of competitive pressures puts a new value on people who are self-motivated, show initiative, have the inner drive for outdoing themselves, and are optimistic enough to take reversals and setbacks in stride. The ever-pressing need to serve customers and clients well and to work smoothly and creatively with an ever more diverse range of people makes emphatic capabilities all the more essential.
At the same time, the meltdown of old organizational forms from hierarchical wiring diagram into the mandala of a web, along with the ascendance of teamwork, increases the importance of traditional people skills such as building bonds, influence, and collaboration.
Then there is the challenge of leadership supply: The capabilities needed for leaders in the next century will differ radically from those valued today. Competencies like change catalyst, adaptability, leveraging diversity, and team capabilities weren't on the radar a decade ago. Now they matter more each day."
P.S. "Working with Emotional Intelligence," by Daniel Goleman , 1998
2017/1/29 Working with Emotional Intelligence Damakey
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